AT&T Prepaid Phone Review - Pros, Cons and what existing customers say

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Here are the criteria used for the evaluation process,

1. Price / Value
2. Features
3. Coverage
4. Existing Customer Feedback
5. Customer Service
6. Website and How they clearly state all of the information/Terms of Service

Based on the above six criteria, the prepaid service is given a star value. The higher the star value the better.

One of the big telcos that offer the prepaid service. Their objective is always to make you sign a contract hence the prepaid plans are not their best. Most of the plans offered are 40-60 % expensive than other vendors.The offer 3 options to decide how you would like to use your prepaid credit:

• Nice options of phones. Some refurbished phones can be bought as much as $20. Some phones get you $50 call credit.
  
• Unlimited Talk to anyone nationwide on a select plan for $60 / month
• AT & T coverage is pretty good (not 3G :)).
  
• No annual contract. No credit check.
• Refill balance 24/7 with prepaid cards, online, or through phone (free call).
  
• You'll receive a text message with your updated balance after each call
• Rollover Balance lets you carry over your unused account balance when you refill before your balance expires, up to the account maximum.
• No long distance or roaming fees across our national service area.
• No activation fee.
  

• Terms and conditions are not very clear.
• Unlimited Talk plan required another plan Simple Talk that charges 25 cents a minute.
• Too expensive when compared to other vendors. Unlimited Talk + Text and a minimum data plan cost $85 per month.
• Customer Service for prepaid services is very bad. 
• There are packages that can be added but only on top of one of the 3 basic plans.
  

The $1 fee for making a call is just expensive, especially since the per minute rate is not very good. 11-2008

When I do call for support (for any AT&T branded service) I have never dealt with a company that seemed less concerned about my issues or the desire to keep me as a customer. The consistent answer for all lines of service by the big blue death star seems to be "Deal with it". 06-2009

If you have chosen to use a prepaid phone, ATT might not be the best option.

The author of this review uses a AT&T post paid phone but does not hold shares of AT&T nor works for the company. This review has not been paid for by AT & T. The information in this hub should serve only as a guidance and no liability is taken for decisions made upon reading this hub. The reader is advised to review the AT&T website for latest and complete details.